Welcome to Certabo forum

Both posts in italian and in english are accepted on the forum to help everybody to provide contribution irrespective to geographical location. Object of the forum is to provide technical information on various items and help developer and users to personalise software for Certabo chessboards. User explicitly accepts the conditions of use of this forum here reported.

A brief introduction of user is always appreciated in section Welcome to….

Benvenuti nel forum di Certabo

Sul forum possono essere postati articoli sia in lingua italiana che inglese per permettere a tutti di dare il proprio contributo da diversi luoghi geografici. Il forum ha come scopo fornire informazioni tecniche in generale e aiutare gli sviluppatori ed utenti a personalizzare software per le scacchiere Certabo. L’utente accetta esplicitamente le condizioni del presente forum consultabili qui.

Un breve saluto del nuovo utente è sempre gradito nella sezione Benvenuti a….

ForumCERTABO FORUM: Certabo generalUSB connection not recognised

Please or Register to create posts and topics.

USB connection not recognised

#1 · October 30, 2020, 9:48 pm

Hi, I eventually managed to get the software to work by installing a slightly older version but my board is not being recognised by my laptop even though the driver installed correctly. My PC is showing an error saying that the USB connection malfunctioned and cannot be recognised when I connect the board...

#2 · October 30, 2020, 10:08 pm

Hi Doug

The magnetic usb connector is reversible so you can plug both way but for data transfer when you play the led on plug shall be up facing you.

Plugging 180° will just supply power but no data so you may get this message on PC.

All the best

Pietro

#3 · October 30, 2020, 10:20 pm

Hi Peter,

Thanks for your advise, I didn't know that! Have just tried with the led but it now just repeats the error "Socket closed ungracefully before: [Errno 1054] An existing connection was forcibly closed by the remote host"...

#4 · October 30, 2020, 10:26 pm

Hi Doug

Yes you are right we shall add this note to manual 🙂

I think this second is because you may had two sessions running, just close all software sessions and restart to flush usb just disconnect and reconnect. Also you can disconnect any time and reconnect the software will reconnect automatically.

Let me know if need some more help

Pietro

#5 · October 30, 2020, 10:34 pm

Hi Pietro,

No worries, I'm a little behind the times! I tried that and now getting "Value Error: unsupported pickle protocol: 3 [11732] Failed to execute script run". Thanks for your help! By the way, I am overwhelmed by the board quality - looks and feels absolutely terrific.

Thanks

Doug

#6 · October 30, 2020, 10:42 pm

Hi Doug

First of all thank you for appreciation!

Ok i think if you installed an older version on top of newest 3.7 this may cause some conflict, please uninstall all versions (eventually go to Programs directory and remove Certabo Chess installation directory if still there). Then install again the latest 3.7 only.

Let me know

Pietro

#7 · October 30, 2020, 10:56 pm

Hi Pietro,

Sorry about this but it's not recognising the board now. I get the error "Did not find serial port, make sure Certabo board is connected".

This was the error I got originally which made me try the older software/driver version...

Thanks again

#8 · October 30, 2020, 11:05 pm

Hi Doug

Np but that is weird, it shall work very smoothly can i have a look remotely? there maybe a iusse with pc connection or serial conflict, can you please download team viewer

https://www.teamviewer.com/it/download/windows/ then i can connect to have a look.

Pietro

#9 · October 30, 2020, 11:16 pm

Hi Doug

Np but that is weird, it shall work very smoothly can i have a look remotely? there maybe a iusse with pc connection or serial conflict, can you please download team viewer

https://www.teamviewer.com/it/download/windows/ then i can connect to have a look.

Pietro

#10 · October 30, 2020, 11:24 pm

All fixed now you connected! Thanks so much - appreciate it's late there. 1st class product and service 🙂

Welcome to Certabo forum

Benvenuti nel forum di Certabo

USB connection not recognised

Cart

Consenso ai cookie

Login